Customer Service/Copier Production Staff

ARC Document Solutions
Published
June 15, 2022
Location
Seattle, WA
Job Type
 

Description

ARC Document Solutions is searching for a Customer Service/Copier Production team member to join our Seattle staff. The successful candidate is someone who enjoys working in a Print environment. Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! https://www.e-arc.com/careers/

The Customer Service/Copier Production role will perform the following tasks: Processing orders, maintaining communications with customers and operating large and small format black & white and color printing equipment in support of ARC's mission statement: To deliver our customers' time-critical information whenever they want it, wherever they want it, in whatever form they want it.

Other tasks are as follows:

  • Printing documents from letter size, to large format construction documents that have been provided as either hardcopy or digital files.
  • Converting customer supplied digital files to print ready format.
  • Assembling and binding sets of printed documents.
  • Scanning documents to digital files.
  • Maintaining the accuracy and quality of the documents.
  • Verifying the accuracy of invoices and documents before returning them to the customer.
  • Completing all necessary paperwork to meet department procedures.
  • Converting customers' written request into an invoice.
  • Providing quality customer service via phone, e-mail, or walk-in.
  • Maintaining a clean workspace.
  • Maintaining a courteous can-do attitude with internal and external customers.
  • Other duties may be assigned as needed.

Requirements:

  • High School Diploma or equivalent.
  • Customer Service experience.
  • Exhibit a strong sense of urgency and responsiveness to customers.
  • A basic working knowledge of Windows: Word, Excel, Outlook.
  • A willingness to learn MFG.
  • Must be detailed oriented and organized.
  • Ability to work in a team driven environment.
  • Ability to work in a fast pace, multi-tasking environment.
  • Ability to follow-through and react quickly to situations.
  • Prior reprographics or printing experience is not required, but a plus!

ARC Document Solutions offers all comprehensive benefits: Medical, dental, vision, 401(k) with a match, company paid life insurance, ESPP, and an array of voluntary benefits which include STD, LTD, Voluntary Life, and more.

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