Customer Service/Copier Production Staff

ARC Document Solutions is searching for a Customer Service/Copier Production team member to join our Seattle staff. The successful candidate is someone who enjoys working in a Print environment. Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! https://www.e-arc.com/careers/

The Customer Service/Copier Production role will perform the following tasks: Processing orders, maintaining communications with customers and operating large and small format black & white and color printing equipment in support of ARC's mission statement: To deliver our customers' time-critical information whenever they want it, wherever they want it, in whatever form they want it.

Other tasks are as follows:

• Printing documents from letter size, to large format construction documents that have been provided as either hardcopy or digital files.
• Converting customer supplied digital files to print ready format.
• Assembling and binding sets of printed documents.
• Scanning documents to digital files.
• Maintaining the accuracy and quality of the documents.
• Verifying the accuracy of invoices and documents before returning them to the customer.
• Completing all necessary paperwork to meet department procedures.
• Converting customers' written request into an invoice.
• Providing quality customer service via phone, e-mail, or walk-in.
• Maintaining a clean workspace.
• Maintaining a courteous can-do attitude with internal and external customers.
• Other duties may be assigned as needed.

Requirements:

• High School Diploma or equivalent.
• Customer Service experience.
• Exhibit a strong sense of urgency and responsiveness to customers.
• A basic working knowledge of Windows: Word, Excel, Outlook.
• A willingness to learn MFG.
• Must be detailed oriented and organized.
• Ability to work in a team driven environment.
• Ability to work in a fast pace, multi-tasking environment.
• Ability to follow-through and react quickly to situations.
• Prior reprographics or printing experience is not required, but a plus!

ARC Document Solutions offers all comprehensive benefits: Medical, dental, vision, 401(k) with a match, company paid life insurance, ESPP, and an array of voluntary benefits which include STD, LTD, Voluntary Life, and more.